Delivery and Refund Terms

In effect

This page summarizes the delivery, withdrawal, cancellation, and refund terms applicable to the Plus / Pro digital subscriptions and the one-time support payment purchased through Tatonia (tatonia.com). The full provisions are set out in the Distance Sales Agreement; in the event of any difference between this summary and the agreement, the provisions of the agreement prevail.

1. Nature of the service and delivery

Tatonia subscriptions are digital content and services; there is no physical delivery. Plus / Pro features are performed by being activated immediately in the Consumer's Tatonia account once the payment is confirmed. For this reason there is no separate shipping, delivery time, or delivery fee.

2. Right of withdrawal

Under Article 48 of the Law No. 6502 on the Protection of the Consumer (TKHK), the consumer has the right of withdrawal within 14 days from the date of the contract in distance sales contracts. However, under Article 49 of the TKHK and the Regulation on Distance Contracts, for services in the nature of intangible digital content that is performed instantly and delivered instantly in the electronic environment, the right of withdrawal lapses upon the consumer's prior express declaration once the service begins.

In the Tatonia payment flow, the consumer additionally provides an express declaration that they request the service to start immediately and that they accept that the right of withdrawal lapses. If access to the service has not yet begun, the amount paid is refunded for an application made within the withdrawal period.

3. Cancellation

The consumer may cancel their subscription at any time from the membership management page. In case of cancellation, no fee is charged for the new period; Plus / Pro access continues until the end of the paid period, and at the end of the period the account automatically returns to the Free tier.

4. Refund

Since digital content and Plus / Pro features are activated immediately after payment, no general refund commitment is given for the current period. In cases of erroneous or duplicate payment, technical inability to access the service, store-platform rules, or where a refund is required by legislation, the Consumer's request is evaluated; in cases where a refund is required, the payment is made through Iyzico with the same payment method within the periods set out in the legislation. The Consumer's rights arising from the legislation are reserved.

5. Purchases through the App Store / Google Play

For purchases made through the mobile app stores (Apple App Store, Google Play), cancellation and refund operations are carried out according to the rules of the relevant store and through the Consumer's store account; the provisions on this page relating to the web may not apply to that channel.

6. Contact

For cancellation, refund, and withdrawal requests, you can write to [email protected]. In disputes that qualify as consumer transactions, the Consumer Arbitration Committees and Consumer Courts have jurisdiction.